AI Call Handling For Trades
AI receptionist or voicemail: what changes for the caller?
Compare voicemail with a bounded AI call-handling flow by looking at the details captured, the promises avoided, and the handover the owner receives.
Read articleMax & Mia blog
Practical answers for calls around the work.
Guides for tradespeople who need useful customer details without making promises before they review the job.
Start hereLatest articles
Job Cards And Callback Workflow
What makes call handling useful for electricians?
Record observed electrical symptoms, location, timing, access, and safety concerns while leaving diagnosis and attendance decisions with the electrician.
Read articleJob Cards And Callback Workflow
What makes call handling useful for plumbers?
Capture the reported water problem, location, timing, access, and uncertainty without diagnosing the fault or promising attendance.
Read articleSetup, Trust And Privacy
Dedicated work number or call forwarding?
Choose between a dedicated work number and call forwarding by comparing control, testing, rollback, and what happens when routing fails.
Read articleAI Call Handling For Trades
How does an AI receptionist work for a trade business?
A plain-English guide to call routing, business context, natural conversation, structured job cards, owner review, and failure handling.
Read articleAI Call Handling For Trades
How business context changes what Max can say on a call
Business context defines supported work, required details, wording, and boundaries before Max handles a customer enquiry.
Read articleAI Call Handling For Trades
How Max & Mia is designed for interruption, silence, and a dropped call
The target recovery path uses bounded prompts, preserves confirmed facts where appropriate, and marks incomplete calls honestly.
Read articleJob Cards And Callback Workflow
How Max & Mia turns one call into one reviewable job card
See the target path from a direct or forwarded call through confirmed details to one structured handover for owner review.
Read articleMissed Calls And Lead Capture
How to handle customer calls when you are on site
A practical call-handling workflow for tradespeople who need useful callback details without stopping work or making promises too early.
Read articleJob Cards And Callback Workflow
How to review a customer enquiry from your phone
Scan the reported issue, location, timing, access, unknowns, and next action without rereading a full call transcript.
Read articleAI Call Handling For Trades
How to test an AI receptionist before using it with customers
Test complete, interrupted, silent, corrected, unsupported, and failed calls before routing customer enquiries to an AI receptionist.
Read articleSetup, Trust And Privacy
How to test and turn off Max & Mia call routing
Test direct and forwarded calls from an external phone, inspect the handover, and confirm the rollback path before customer use.
Read articleSetup, Trust And Privacy
Privacy questions to ask an AI call-answering service
Ask about notice, recording, retention, access, deletion, providers, incidents, and shutdown before routing customer calls.
Read articleSetup, Trust And Privacy
What an AI receptionist should never promise a trade customer
Keep prices, attendance, diagnosis, bookings, payments, and safety-critical decisions with the tradesperson unless explicit authority and controls exist.
Read articleJob Cards And Callback Workflow
What information should you collect before calling a customer back?
A callback-ready checklist for tradespeople: the job, location, timing, contact details, urgency, access, and what still needs checking.
Read articleJob Cards And Callback Workflow
What the owner reviews before calling a customer back
Review the reported problem, location, timing, access, uncertainty, and restricted requests before making a commitment.
Read articleJob Cards And Callback Workflow
Why a transcript is not a job card
A transcript preserves the conversation. A job card organises confirmed details, gaps, and review reasons for the next action.
Read article