# Max & Mia

> Max & Mia is an AI employee team for UK tradespeople. Max answers customer calls using approved business details; Mia prepares reviewable job cards while owners keep control of commitments.

## Current offer

- Pilot activation offer: GBP 1.99 setup fee waived, GBP 10 prepaid credits included, and GBP 0 due at activation. Credits never expire. No ongoing price, eligibility, or availability window should be inferred.

## Core pages

- [Home](https://hiremaxandmia.com/): Meet the AI employees for UK tradespeople: Max answers customer calls and Mia prepares reviewable job cards.
- [Blog](https://hiremaxandmia.com/blog): Practical call-handling articles for UK trade businesses.
- [Resources](https://hiremaxandmia.com/resources): Free browser tools and accessible downloads.
- [Free tools](https://hiremaxandmia.com/tools): Tools for preparing and testing customer-call handovers.
- [Pilot access](https://hiremaxandmia.com/waitlist): Request access to the small UK trades pilot.
- [Privacy policy](https://hiremaxandmia.com/privacy): How account and customer-call information is handled.
- [Terms of service](https://hiremaxandmia.com/terms): Terms for businesses using Max & Mia.
- [Support](https://hiremaxandmia.com/support): Help with accounts, billing, phone setup, and privacy requests.
- [Account deletion](https://hiremaxandmia.com/account-deletion): In-app account deletion steps and support path when app access is unavailable.

## Free tools

- [Callback-Ready Job Card Builder](https://hiremaxandmia.com/tools/callback-job-card-builder): Organise customer, job, location, timing, access, and unknown details locally in the browser.
- [AI Receptionist Test-Call Planner](https://hiremaxandmia.com/tools/ai-receptionist-test-call-planner): Run six call scenarios with pass conditions, notes, and printable results.

## Downloads

- [Callback-Ready Job Card Pack](https://hiremaxandmia.com/downloads/callback-ready-job-card-pack): Accessible HTML companion and five-page branded PDF with a blank job-card template, synthetic example, owner review checklist, phone scan order, and next-action guide.

## Blog topics

- [Missed Calls And Lead Capture](https://hiremaxandmia.com/topics/missed-calls-and-lead-capture): Articles grouped around missed calls and lead capture.
- [AI Call Handling For Trades](https://hiremaxandmia.com/topics/ai-call-handling-for-trades): Articles grouped around ai call handling for trades.
- [Job Cards And Callback Workflow](https://hiremaxandmia.com/topics/job-cards-and-callback-workflow): Articles grouped around job cards and callback workflow.
- [Setup, Trust And Privacy](https://hiremaxandmia.com/topics/setup-trust-and-privacy): Articles grouped around setup, trust and privacy.

## Published articles

- [AI receptionist or voicemail: what changes for the caller?](https://hiremaxandmia.com/blog/ai-receptionist-vs-voicemail): Compare voicemail with a bounded AI call-handling flow by looking at the details captured, the promises avoided, and the handover the owner receives.
- [What makes call handling useful for electricians?](https://hiremaxandmia.com/blog/call-handling-for-electricians): Record observed electrical symptoms, location, timing, access, and safety concerns while leaving diagnosis and attendance decisions with the electrician.
- [What makes call handling useful for plumbers?](https://hiremaxandmia.com/blog/call-handling-for-plumbers): Capture the reported water problem, location, timing, access, and uncertainty without diagnosing the fault or promising attendance.
- [Dedicated work number or call forwarding?](https://hiremaxandmia.com/blog/dedicated-work-number-or-call-forwarding): Choose between a dedicated work number and call forwarding by comparing control, testing, rollback, and what happens when routing fails.
- [How does an AI receptionist work for a trade business?](https://hiremaxandmia.com/blog/how-an-ai-receptionist-works-for-a-trade-business): A plain-English guide to call routing, business context, natural conversation, structured job cards, owner review, and failure handling.
- [How business context changes what Max can say on a call](https://hiremaxandmia.com/blog/how-business-context-changes-a-call): Business context defines supported work, required details, wording, and boundaries before Max handles a customer enquiry.
- [How Max & Mia is designed for interruption, silence, and a dropped call](https://hiremaxandmia.com/blog/how-max-and-mia-handles-an-interrupted-call): The target recovery path uses bounded prompts, preserves confirmed facts where appropriate, and marks incomplete calls honestly.
- [How Max & Mia turns one call into one reviewable job card](https://hiremaxandmia.com/blog/how-max-and-mia-turns-a-call-into-a-job-card): See the target path from a direct or forwarded call through confirmed details to one structured handover for owner review.
- [How to handle customer calls when you are on site](https://hiremaxandmia.com/blog/how-to-handle-customer-calls-on-site): A practical call-handling workflow for tradespeople who need useful callback details without stopping work or making promises too early.
- [How to review a customer enquiry from your phone](https://hiremaxandmia.com/blog/how-to-review-a-customer-enquiry-from-your-phone): Scan the reported issue, location, timing, access, unknowns, and next action without rereading a full call transcript.
- [How to test an AI receptionist before using it with customers](https://hiremaxandmia.com/blog/how-to-test-an-ai-receptionist): Test complete, interrupted, silent, corrected, unsupported, and failed calls before routing customer enquiries to an AI receptionist.
- [How to test and turn off Max & Mia call routing](https://hiremaxandmia.com/blog/how-to-test-and-turn-off-max-and-mia-routing): Test direct and forwarded calls from an external phone, inspect the handover, and confirm the rollback path before customer use.
- [Privacy questions to ask an AI call-answering service](https://hiremaxandmia.com/blog/privacy-questions-for-ai-call-answering-services): Ask about notice, recording, retention, access, deletion, providers, incidents, and shutdown before routing customer calls.
- [What an AI receptionist should never promise a trade customer](https://hiremaxandmia.com/blog/what-an-ai-receptionist-should-never-promise): Keep prices, attendance, diagnosis, bookings, payments, and safety-critical decisions with the tradesperson unless explicit authority and controls exist.
- [What information should you collect before calling a customer back?](https://hiremaxandmia.com/blog/what-information-to-collect-before-calling-a-customer-back): A callback-ready checklist for tradespeople: the job, location, timing, contact details, urgency, access, and what still needs checking.
- [What the owner reviews before calling a customer back](https://hiremaxandmia.com/blog/what-the-owner-reviews-before-calling-back): Review the reported problem, location, timing, access, uncertainty, and restricted requests before making a commitment.
- [Why a transcript is not a job card](https://hiremaxandmia.com/blog/why-a-transcript-is-not-a-job-card): A transcript preserves the conversation. A job card organises confirmed details, gaps, and review reasons for the next action.

## Full content

- [llms-full.txt](https://hiremaxandmia.com/llms-full.txt): Full product facts, tool descriptions, and published article corpus.