Contact the team
Use the Atlas contact form and put Max & Mia support at the start of your message. Include the email used for your account, what you were trying to do, and any error you saw. Do not send passwords, payment-card numbers, recordings or a caller's personal details through the form.
Account and billing
Sign in to the app and open Account to check your subscription, assigned number and business setup. You can open the billing portal from there when it is available for your plan. If sign-in or a charge looks wrong, contact us using the form above; we may ask you to verify account ownership before sharing details.
Calls and phone setup
Check that your assigned Max & Mia number appears in Account and test it directly before sharing it. If you set up forwarding from an existing number, also check your carrier's forwarding status. Turning Max & Mia off or deleting the app does not necessarily remove forwarding set with your carrier; turn it off with your carrier or phone dialler as well.
For a missing or inaccurate job card, note the approximate call time and what needs correction. Do not paste the caller's full conversation into a support form.
Privacy and deletion
Read our privacy policy for information about recordings, transcripts, retention and privacy requests. To remove your business account, follow the account-deletion steps. If you are a caller asking about an enquiry, contact the business you called first; we can help direct a request if you cannot reach them.
Urgent situations
This support form is not an emergency service and Max & Mia cannot arrange emergency help. If someone is in immediate danger in the UK, call 999. For an urgent job, contact the tradesperson directly through a channel they provide.